To thrive in this economy, every store owner, leader, and staffer should be focused on one goal: repeat customers. Customers visit the first time because of your marketing and advertising. They return because of the experience. And that experience is a direct result of your operations.
In this session I will show how to use a simple four-step framework to improve your operations in a way that can unlock a 25%-300% increase in sales and profitability.
Session content includes:
- The best, fastest, and least risky path to growth
- How to understand and exceed customer expectations
- The often overlooked importance of details
- Why 100% should always be the goal
- The Shark Fin Curve of effectiveness and efficiency