December 2-4, 2025 | Henry B. González Convention Center | San Antonio, TX

Webinars

The Repeat Customer Formula: How to Drive More Visits and Higher Value

Free Webinar | Tuesday, May 6, 2025 | 3:00PM – 4:00PM Eastern Time

A major challenge in the run specialty retail industry is just how infrequently our customer visits our store. This is due to:

  • Inventory planning without a clear strategy

  • Ineffective in-season management of the retail cycle

  • Limited understanding of different customer types

  • Inconsistent customer experience across all touchpoints

Led by top retail expert Dan Mann, this webinar will address these issues and equip retailers, brand managers, sales reps, and front-line staff with actionable tactics that can be implemented immediately to address these challenges and get customers coming back to the store.

Participants will walk away with a proven tool for strategic inventory planning and an understanding of the top three in-season tactics to drive sell-through and reduce leftover inventory. Mann will also unveil fresh perspectives on customer types (and how to better serve them) while diving into the root cause of poor customer experiences – plus exactly what you can do to fix them by the end of this month.

Speaker

Dan Mann
Founder/President, The Mann Group


Dan Mann is the President of The Mann Group, the company he founded in 2003. After writing dozens of training manuals for his clients (Thule, Camelbak, Untuckit, Sun and Ski Sports, Fleet Feet Sports, Canyon Bicycles, Shimano, Brooks Running, Altra Running, CCA Global Partners, etc.), he finally decided to write his first book in 2017: “ORBiT-The Art and Science of Influence”, widely used as a resource for professional managers and trainers everywhere.

His latest book, “Leading Change: How to Achieve Superior Results Through Gentle Pressure Relentlessly Applied” was written because of his life-long career in leading teams. In this book, Dan offers a realistic approach to the challenges that leaders face in order to crush previously impenetrable barriers and promote progress.

These days, his passions are on camping, bourbon collecting, music, smoked meats, bicycling, cooking, fountain pens and talking about all of these things to anyone that will listen.

Register for this live webinar by completing the fields below.

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