Exhibitor Move-In Bulletin

CLICK HERE TO VIEW THE RUNNING EVENT PROGRAM SCHEDULE

MOVE-IN HOURS:

 Saturday, November 16 – 12:00AM – 5:00PM Large Trailer Move-In
 Sunday, November 17– 12:00PM – 5:00PM Booths 400sqft or larger & Display Vehicles
 Monday, November 18 — 8:00AM – 7:00PM* All Booths                                                                                                                                               Tuesday November 19 – 8:00AM – 7:00PM* All Booths                              

* NOTE: If you will be needing labor assistance at the loading docks after 5 PM and/or anticipate arrival of freight at the loading docks after 5 PM, please make arrangements in advance with Freeman.

Vehicles: Trailers over 30′ must be brought into the Convention Center on Saturday, Nov 16, 2024.  Vehicles part of a booth display must be brought into venue during move-in hours on Sunday, Nov 17, 2024 (or Monday, Nov 18 per approval arrangements).

Show Site Delivery by Carriers & Vehicles requiring assistance to unload must check-in at the Austin Convention Center Marshalling Yard prior to the delivery. Please provide your designated carrier/driver with the Marshalling Yard Directions & Map.

Move-in of exhibit freight by personally owned vehicles (POV’s) must by through the loading docks and freight elevators & freight doors of the venue’s Service Yard Entrance on Red River Street. Exhibitors wishing to move in their own materials will be provided a space in the dock area to load their vehicles. Exhibitors may unload their own personal vehicles provided they do not use any material handling equipment (fork-lifts, flatbeds, dollies, pallet jacks or other motorized/mechanical equipment. Please refer to the Service Yard & Loading Dock Information for directions and entry rules & procedures as well as the Labor Jurisdictions for complete details on material handling and labor regulations.

Exhibitors will be allowed to hand carry one item, one time, into the facility through the exterior front doors IF it can be easily carried by an individual exhibitor, without the need for dollies, pushcarts or other mechanized equipment. Nothing may be “wheeled“ through the lobbies – Rolling exhibit cases are NOT considered hand-carry items. No parking is allowed at the facility entrances. The use of passenger elevators and escalators for movement of freight is not allowed.

REGISTRATION HOURS
Monday, November 18 — 8:00 AM – 5:00 PM *Exhibitors Only*
Tuesday, November 19 — 7:00 AM – 6:00 PM
Wednesday, November 20 — 8:00 AM – 6:00 PM
Thursday, November 21 — 8:00 AM – 3:00 PM

CLICK HERE TO REGISTER FOR BADGES

IF YOU HAVE QUESTIONS REGARDING REGISTRATION, PLEASE EMAIL [email protected]

EXHIBIT HALL HOURS
Wednesday, November 20— 9:00 AM – 6:30 PM
Thursday, November 21 — 9:00 AM – 4:00 PM *
* No exhibit can be removed in whole or in part prior to the close of the show at 4:00pm on Thursday, November 21st.

Exhibit Hall Access: Badged Exhibitors may access the exhibit hall at 7:00 AM on Wednesday and Thursday to prep for opening. PLEASE NOTE: Attendees are not allowed to enter the exhibit hall until the exhibit floor opens each day – Do not schedule meetings with attendees at your booth prior to the exhibit hall opening as Security will not allow them into the hall.

No one under the age of 17 is permitted in the Exhibit Hall during move-in and move-out. 

Minors may attend but may not register themselves; individuals under the age of 21 will be granted limited Event access.

Badges are required by everyone, including infants & children.

Badges may not be used by more than one person.

Exhibitors are permitted to conduct business only within their booth space. Selling, distribution of materials, or promoting outside your exhibit booth space is strictly prohibited. Promotion of other events is not allowed.

QUESTIONS? Feel free to contact our Customer Service Team at [email protected] or via phone at (207) 842.5504.

LEAD RETRIEVAL

Maximize the return on your trade show investment and order the XPress Connect App from Convention Data Services, the

official lead retrieval provider. The XPress Connect App for your phone or tablet is the all-in-one solution for exhibitor lead

management, enabling you to capture and qualify valuable sales leads by scanning the QR codes on everyone’s badges. CLICK HERE – TO PLACE YOUR ORDER.

Already ordered the Xpress Connect Lead Retrieval App? Be sure to watch our quick How-To video on how to install and use the app below.

PLEASE NOTE: If you will not be onsite at The Running Event, please be sure to pass these instructions along to your exhibitor reps.

Questions about Lead Retrieval? Contact Convention Data Services (CDS) at 1-800-746-9734.

The Exhibitor Service Desks, located at the back of the Exhibit Show Floor in Hall 5, will provide you with information and assistance on the following:*

Freeman – Furniture, Cleaning, Labor, Shipping
Freeman AV – Audio-Visual, Computer, Structural Rigging
ACCD Exhibitor Services – Electrical, Telephone, Internet, Compressed Air & Water and Drainage

*NOTE: Lead Retrieval is in the Registration area in the Atrium, Level 1

During move-in it is important that crates & containers be removed from the floor and placed in storage as soon as they are empty. All empty crates/containers should be closed securely with an “EMPTY” tag containing your booth number and company name affixed. “EMPTY” tags may be obtained at the Freeman Exhibitor Service Desk at any time. Open or untagged items will not be removed from the floor and will clutter the aisle and your booth. An “EMPTY” tag attached to your empty crates & containers will expedite their removal from storage and return to you at the close of the show.

Accessible storage for items that exhibitors need to access during the show will be available through Freeman.  Examples include giveaways, extra parts, extra AV equipment, etc. – it is not empty storage.  All orders for accessible storage must be placed on-site at the Freeman Service Center in Exhibit Hall 5.  Storage rate includes all labor involved with pick up and deliveries. Storage and rates are for the entire show, no daily storage rate.

Registration — Atrium, Level 1
Lead Retrieval — Registration
Exhibits — Exhibit Halls 1-5
Exhibitor Service Desks — Exhibit Hall 5
Lost & Found — Registration                                                                                                                                                                                                  First Aid — Exhibit Hall 4 Foyer (Trinity Street side)                                                                                                                                                          Mother’s Room/Lactation Area — Exhibit Hall, Booth 200 (Wed & Thurs) and Rooms on Level 1 and Level 3                                             Café/Concessions — Atrium, Level 1 (Mon – Thurs)                                                                                                                                                              Food Court — Exhibit Hall 5 (Wed & Thurs)

The Austin Convention Center has complimentary Wi-Fi service. Service speeds may vary depending on device capabilities and activities in the exhibit halls. It is recommended that exhibitors conducting product demonstrations, presentations, or streaming video over the Internet purchase a wired Internet connection. For additional information, contact the ACCD Exhibitor Services Division at 512-404-4000.

Secure Wireless Network for Exhibitors – There will also be an encrypted and password-protected wireless connection for TRE Exhibitors:

Network Name:  Exhibitor 2024

Password:  TRE2024!

Business Center at the Austin Convention Center

T: 512-404-4259

Location: Located on the 1st Floor outside of Exhibit Hall 3

Hours of Operation during The Running Event:

Tuesday, November 19: 7:30AM – 5:00PM

Wednesday, November 20: 8:00 AM – 5:00 PM

Thursday, November 21: 8:00AM – 3:00PM 

Services: The Business Center offers copy, print, fax services as well as essential office supplies, light snacks, and souvenirs. Cannot send/receive packages or shipments. This service is at no additional cost to Client. .

For other shipping options, the nearby Hilton Austin hotel located at 500 East 4th Street has a full service The UPS Store in the hotel lobby next to the front desk.

CLICK HERE – FOR THE FULL ‘SECURITY & SAFETY’ INFORMATION FROM THE EXHIBITOR RESOURCE CENTER

Security
Please take every precaution to guard your merchandise and property from theft. Watch and take care of any personal possessions and never leave your booth unattended. At the end of each day, lock away or remove anything of value from their booth. Exhibitors may hire a private security guard by contacting ACCD Security Services Division at 512-404-4111.

Surveillance
Any thefts or suspicious activity should be immediately reported to the ACCD Security Operations Center at: 512-404-4111 or by dialing 4111 from any house phone.

Lost and Found
To turn in or claim a lost item, please go to Registration and speak with TRE Event Management staff.

In Case of an Emergency at the Venue:
Call the 24-hours ACCD Security Operations Center by dialing 4111 from any house phone or 512-404-4111
Trained officers will respond to your emergency immediately.

In Case of a Building Evacuation:
• A general alarm will sound and strobe lights will activate.
• Remain calm and listen for the instructions via the public-address system
• Leave the facility through the nearest exit as instructed. Do not take time to retrieve personal property.
• If you encounter smoke on your way to an exit, turn around and use another exit.
• Do not attempt to use elevators or escalators
• Do not try to reenter the building until the ‘All Clear’ order has been given

Download the 2024 Mobile App 
The 2024 Mobile App is available! Simply click here to download.