CLICK HERE TO VIEW THE RUNNING EVENT PROGRAM SCHEDULE

MOVE-IN HOURS:
Monday, November 28 – 8:00AM – 12:00PM Booths 400sqft or Larger
Monday, November 28 – 12:00PM – 7:00PM* All Booths
Tuesday, November 29 — 8:00AM – 7:00PM* All Booths

* NOTE: If you will be needing labor assistance at the loading docks after 5 PM and/or anticipate arrival of freight at the loading docks after 5 PM, please make arrangements in advance with Freeman.

Move-in of exhibit freight by personally owned vehicles (POV’s) must be through the loading docks and freight elevators & freight doors of the venue’s Service Yard Entrance on Red River Street. Exhibitors wishing to move in their own materials will be provided a space in the dock area to load their vehicles. Please refer to the Service Yard & Loading Dock Information for directions and entry rules & procedures as well as the Labor Jurisdictions for complete details on material handling and labor regulations.

Exhibitors will be allowed to hand carry one item, one time, into the facility through the exterior front doors IF it can be easily carried by an individual exhibitor, without the need for dollies, pushcarts or other mechanized equipment. Nothing may be “wheeled“ through the lobbies – Rolling exhibit cases are NOT considered hand-carry items. No parking is allowed at the facility entrances. The use of passenger elevators and escalators for movement of freight is not allowed.

REGISTRATION HOURS
Monday, November 28 — 12:00 PM – 5:00 PM *Exhibitors Only*
Tuesday, November 29 — 7:00 AM – 6:00 PM
Wednesday, November 30 — 8:00 AM – 6:00 PM
Thursday, December 1 — 8:00 AM – 3:00 PM

IF YOU HAVE QUESTIONS REGARDING REGISTRATION, PLEASE EMAIL REGISTRATION@DIVCOM.COM

EXHIBIT HALL HOURS
Wednesday, November 30 — 9:00 AM – 6:00 PM
Thursday, December 1 — 9:00 AM – 4:00 PM *
* No exhibit can be removed in whole or in part prior to the close of the show at 4:00pm on Thursday, December 1st.

Exhibit Hall Access: Badged Exhibitors may access the exhibit hall at 7:00 AM on Wednesday and Thursday to prep for opening. PLEASE NOTE: Attendees are not allowed to enter the exhibit hall until the exhibit floor opens each day – Do not schedule meetings with attendees at your booth prior to the exhibit hall opening as Security will not allow them into the hall.

No one under the age of 17 is permitted in the Exhibit Hall during move-in and move-out. No one under the age of 14 will be allowed on the show floor during event hours.

Badges are required by everyone for entrance into the exhibit halls. Badges may not be used by more than one person.

Exhibitors are permitted to conduct business only within their booth space. Selling, distribution of materials, or promoting outside your exhibit booth space is strictly prohibited. Promotion of other events is not allowed.

QUESTIONS? Feel free to contact our Customer Service Team at customerservice@divcom.com or via phone at (207) 842.5504.

During move-in and event days, Event Management for The Running Event may be reached at the TRE HQ booth located in the Exhibit Hall, Booth 218.

LEAD RETRIEVAL

Maximize the return on your trade show investment and order the XPress Connect App from Convention Data Services, the official lead retrieval provider. The XPress Connect App for your phone or tablet is the all-in-one solution for exhibitor lead management, enabling you to capture and qualify valuable sales leads by scanning the QR codes on everyone’s  badges. CLICK HERE – TO PLACE YOUR ORDER.

Already ordered the Xpress Connect Lead Retrieval App? Be sure to watch our quick How-To video on how to install and use the app below.

PLEASE NOTE: If you will not be onsite at The Running Event, please be sure to pass these instructions along to your exhibitor reps.

Questions about Lead Retrieval? Contact Convention Data Services (CDS) at 1-800-746-9734.

FREEMAN

A message from Freeman, the event’s general contractor

With The Running Event rapidly approaching, we’d like to remind you if you have not already done so please order your furnishings for your booth space. Each booth will include white back drape and white side dividers however the booths do not include furniture. If you are in need of these services, please visit our website and place your order:  https://www.freemanco.com/store/show/landing?showID=510944

Please feel free to contact us if you have any questions regarding show information and logistics. If you have already ordered for this event, thank you for your order and time. We look forward to working with you and helping to make your show experience a successful one!

The Exhibitor Service Desks, located at the back of the Exhibit Show Floor in Hall 5, will provide you with information and assistance on the following:*

Freeman – Furniture, Cleaning, Labor, Shipping
Freeman AV – Audio-Visual, Computer, Structural Rigging
ACCD Exhibitor Services – Electrical, Telephone, Internet, Compressed Air & Water and Drainage

*NOTE: Lead Retrieval is in the Registration area in the Atrium, Level 1

During move-in it is important that crates & containers be removed from the floor and placed in storage as soon as they are empty. All empty crates/containers should be closed securely with an “EMPTY” tag containing your booth number and company name affixed . “EMPTY” tags may be obtained at the Freeman Exhibitor Service Desk at any time. Open or untagged items will not be removed from the floor and will clutter the aisle and your booth. An “EMPTY” tag attached to your empty crates & containers will expedite their removal from storage and return to you at the close of the show.

Registration — Atrium, Level 1
Lead Retrieval — Registration
Exhibits — Exhibit Halls 2-4
Exhibitor Service Desks — Exhibit Hall 5
Event Management — Exhibit Hall, Booth 218
Lost & Found — Registration
First Aid — Exhibit Hall 4 Foyer (Trinity Street side)

The Austin Convention Center has complimentary Wi-Fi service. Service speeds may vary depending on device capabilities and activities in the exhibit halls. It is recommended that exhibitors conducting product demonstrations, presentations, or streaming video over the Internet purchase a wired Internet connection. For additional information, contact the ACCD Exhibitor Services Division at 512-404-4000.

Business Center at the Austin Convention Center
T: 512-404-4259
Location: Located between the entrance of Exhibit Hall 2 and 3 on Trinity Street.
Hours of Operation during The Running Event: Tuesday – Thursday 8:00 AM – 5:00 PM* (*Due to staffing, may close earlier than 5pm.)
Services: Print boarding passes and luggage tags; Print, copy, & scanning services; light shipping utilizing the U.S. Postal Service’s flat rate box/envelope.

For other shipping options, the nearby Hilton Austin hotel located at 500 East 4th Street has a full service The UPS Store in the hotel lobby next to the front desk.

CLICK HERE – FOR THE FULL ‘SECURITY & SAFETY’ INFORMATION FROM THE EXHIBITOR MANUAL

Security
Please take every precaution to guard your merchandise and property from theft. Watch and take care of any personal possessions and never leave your booth unattended. At the end of each day, lock away or remove anything of value from their booth. Exhibitors may hire a private security guard by contacting ACCD Security Services Division at 512-404-4111.

Surveillance
Any thefts or suspicious activity should be immediately reported to the ACCD Security Operations Center at: 512-404-4111 or by dialing 4111 from any house phone.

Lost and Found
To turn in or claim a lost item, please go to Registration and speak with TRE Event Management staff.

In Case of an Emergency at the Venue:
Call the 24-hours ACCD Security Operations Center by dialing 4111 from any house phone or 512-404-4111
Trained officers will respond to your emergency immediately.

In Case of a Building Evacuation:
• A general alarm will sound and strobe lights will activate.
• Remain calm and listen for the instructions via the public-address system
• Leave the facility through the nearest exit as instructed. Do not take time to retrieve personal property.
• If you encounter smoke on your way to an exit, turn around and use another exit.
• Do not attempt to use elevators or escalators
• Do not try to reenter the building until the ‘All Clear’ order has been given

Download the 2022 Mobile App
Our team will let you know when the 2022 Mobile App is available; then, simply use this link to download.

Join Strides for Progress
Strides for Progress is an activity-based Strava challenge taking place during #TRE22. We will challenge the running industry to reach a collective distance goal of 35,000 miles; together, we will unlock donations to impactful Texas-based nonprofits. Join the TRE Run Club on Strava to stay up-to-date.

Share Your Company News Onsite
If you have company news, a new product launch, or a special event at your booth and want the media to know about it, please bring your press release or press kit to the Media Room located at the Austin Convention Center. You can drop off your press release or kit any day of the event; please provide about 20 copies.