In today’s competitive marketplace, creating an inclusive retail environment is a business imperative. This session will empower specialty retailers with the tools, mindset, and practical approach to foster a culture of belonging for every customer and employee who walks through their doors.
Join Justin Yoder, Executive Director of LGBTQ Outdoors, for an engaging conversation that explores how inclusive hiring practices and thoughtful customer service fosters a sense of belonging, increases loyalty, and strengthens your brand’s reputation. Attendees will walk away with insightful strategies to help diversify your space while supporting people across all backgrounds and identities
